Problems Sending and Receiving Mail
From OCS Support Wiki
Contents |
Problems Receiving Mail
If you're having problems sending mail, here are a few things to try:
- If you're being prompted continuously for your username and password, please make sure you're using your full e-mail address as your username and the correct password. If that doesn't work, try resetting the password in cPanel.
- If you are getting a message saying that the remote incoming mail server (or POP3 server) can't be contacted, try temporarily disabling any firewall software and restarting your mail client. If that resolves it, there may be a problem with your firewall software configuration. If not, try rebooting your computer.
If these steps don't resolve the situation, please contact support.
Problems Sending Mail
SMTP Outgoing Mail Blocked by ISP
This is by far the most common problem with sending mail. If your outgoing mail server is set to mail.yourdomain.com (where yourdomain.com is your actual domain name), you may encounter problems sending mail. Most of the time you'll receive a message stating that a connection to the outgoing mail server could not be established.
If this is the case, change the outgoing mail server in your e-mail client to your ISP's outgoing mail server. Don't worry, your e-mail will still come from you@yourdomain.com (where yourdomain.com is your actual domain name, and you is your username). While we can't list every ISP's outgoing mail server, we have listed a few here:
- Comcast - smtp.comcast.net
- BellSouth - mail.bellsouth.net
- Earthlink - smtp.earthlink.net
- Yahoo / SBC - smtp.mail.yahoo.com
- Verizon - outgoing.verizon.com
- Cox - Region Specific (contact your ISP)
- Road Runner / Timer Warner - Region Specific (contact your ISP)
Some ISP's have regionally specific SMTP (outgoing) mail servers. If this is the case, you will have to get this information from them. If you have trouble locating it, we will be glad to help.
Anti-Virus Programs Blocking Sending Mail
On occasion, we see anti-virus programs (especially Norton Anti-Virus) blocking the sending of mail when it becomes unresponsive or encounters a problem. You can confirm this by disabling Norton Anti-Virus (or the offending virus program) and trying to send your message again. If it goes through, simply reboot your computer. This usually will clear up any anti-virus related mail sending problems.
Corporate Firewalls
Sometimes company firewalls may block port 25 from being used. This port is the outgoing mail server port. You can remedy this situation by using your company's SMTP server or contacting your server administrator to remove the block on this port.
Problems Forwarding E-mail
If you are having problems forwarding e-mail, we recommend you set the forwarding method your mail client uses to Inline instead of As Attachment. You can find this setting in your mail client's configuration section.
