Requesting Installation of Gems

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[edit] Introduction

If you find that a gem that you need is not installed, we'll be glad to install it for you. It generally doesn't take us longer than 15 minutes to process your request.

[edit] Is It Already Installed?

Before you do request that a gem be installed however, we ask that you check the server to see if it is already present by running (via SSH): 

gem list | grep "gemname"

Replace gemname with the name of the gem you're checking. If it shows a result, it is already installed. If not, please follow the procedure below.

You can also check to see if the gem is available for quick installation by OCS by running this command (via SSH): 

gem list --remote | grep "gemname"

[edit] Requesting the Install

To request that a gem be installed, please visit https://support.ocstech.com/ and open a support ticket with the following info:

  • Your domain name or server name
  • Your Client ID
  • The name of the gem you wish to be installed

You will receive a reply back shortly notifying you that it has been installed.

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